Ferry, a leading payroll platform for the hospitality industry, simplifies tip payouts, streamlines payroll, and enhances employee financial security with its innovative, patented technology.
Ferry Pay
30s ago
Shift ended. You got paid!
3 more notifications
Same-Day Tips
Quick Clock-Out
No Repayment Fees
No Interest
Roles
Fractional CTO
Product Design
Full Stack Development
Support Engineering
DevOps
Quality Assurance
Go-To-Market (GTM) Strategy
Deliverables
Internal Portal
Customer Demos
Customer Onboarding
Major Feature Development
Growth Architecture
Mobile Application
Technical Documentation
The Challenge
Ferry faced significant challenges that impeded growth and efficiency. Their fragmented, insecure legacy codebase created technical bottlenecks, while high infrastructure costs averaging $7,000 per month strained their budget. Frequent product issues resulted in a 60% customer support contact rate, reflecting low satisfaction. Additionally, unstructured engineering processes led to project delays, threatening go-to-market timelines. These obstacles highlighted the urgent need for operational improvements and sustainable solutions.
Low Satisfaction
2.0
Mobile app rating
High Infrastructure Costs Averaging
$7,000
Per Month
Customer issue
rates
60%
Lack of Team Members
Unstructured Engineering Processes
Delivering Tailored Solutions
Tailored Solutions
Core Portals
Tailored Solutions
Mobile Application
Developed and launched an innovative mobile app for Ferry, which empowers hospitality employees with seamless access to same-day tip payouts, wages, and financial tools. The app ensures on-the-go convenience, user-friendly navigation, and secure transactions, enhancing employee satisfaction and streamlining payroll processes for the hospitality industry.
Tailored Solutions
Technical Documentation
Developed comprehensive technical documentation for Ferry's payroll platform, which covers system architecture, maintenance protocols, scalability guidelines, and onboarding processes. These guides provide the Ferry team with a clear framework for troubleshooting, implementing future enhancements, and onboarding users and team members efficiently. By ensuring clarity and accessibility, the documentation optimizes operations, minimizes downtime, and supports the platform’s scalability and adaptability within the dynamic hospitality industry.
Tailored Solutions
Dedicated Teams
Assembled and deployed expert engineering and QA teams that were tailored to Ferry's unique requirements, driving innovation, ensuring robust quality assurance, and adapting to evolving project needs. These dedicated teams played a pivotal role in building key portals, a mobile app, and optimizing workflows, enabling faster performance, cost efficiency, and enhanced customer satisfaction.
Results and Successes:
Transformative Outcomes
Our collaboration yielded measurable improvements
Infrastructure costs
43%
From 2 stars to
4.8
Mobile app rating
Processed over
$16M
in tip payments in
one month, with
$7M in card purchases
alone.
The team scaled from 2 to
10
Members
Successfully scaled the product to
23,000
users, with plans for 40,000 by March 2025.
Customer issue
rates
4%
A Dedicated Partnership
Flextroops adopted a dedicated team model to ensure seamless integration with Ferry’s internal stakeholders, fostering direct collaboration and enhancing product ownership. This strategic approach was designed to complement Ferry’s small internal team, effectively acting as an extension of their resources.
Direct Access to a Cohesive Team
Set up smart automation to eliminate manual tasks and keep everything running smoothly.
Scalable Support Without Compromising Quality
Set up smart automation to eliminate manual tasks and keep everything running smoothly.
Trust, transparency, and efficiency
Set up smart automation to eliminate manual tasks and keep everything running smoothly.
Ready to Build Your
Next Big Idea?
We look forward to helping you take your product to the next level with our remote front-end design and development talent. Let’s build something great together.