Built Together. Delivered Results.
Ferry, a leading payroll platform for the hospitality industry, simplifies tip payouts, streamlines payroll, and enhances employee financial security with its innovative, patented technology.
Get StartedFerry teamed up with Flextroops to develop key portals, a mobile app, and quality assurance processes, growing the team from 2 to 10 members and optimizing workflows.
The collaboration resulted in a 43% cost reduction, faster system performance, and improved customer satisfaction, setting a new benchmark for payroll innovation.
Roles
- Fractional CTO
- Product Design
- Full Stack Development
- Support Engineering
- DevOps
- Quality Assurance
- Go-To-Market (GTM) Strategy
Deliverables
- Internal Portal
- Customer Demos
- Customer Onboarding
- Major Feature Development
- Growth Architecture
- Mobile Application
- Technical Documentation
The Challenge
Ferry faced significant challenges that impeded growth and efficiency. Their fragmented, insecure legacy codebase created technical bottlenecks, while high infrastructure costs averaging $7,000 per month strained their budget. Frequent product issues resulted in a 60% customer support contact rate, reflecting low satisfaction. Additionally, unstructured engineering processes led to project delays, threatening go-to-market timelines. These obstacles highlighted the urgent need for operational improvements and sustainable solutions.
- Low Satisfaction
- 2.0
- Mobile app rating
- High Infrastructure Costs Averaging
- $7,000
- Per Month
- Customer issue rates
- 60%
- Also
- Lack of Team Members
- Also
- Unstructured Engineering Processes
Delivering Tailored Solutions
We approached Ferry’s challenges comprehensively, executing strategic roles that delivered measurable results for operational excellence.
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01
Core Portals
The Admin Portal enhances hospitality operations with centralized user data management, payment tracking, and configuration tools. It features internal and customer-facing versions for managing employee data, payment card and wage activities, tip distributions, payroll settings, and FICA tax monitoring, ensuring accurate payments and reduced costs.The Customer Portal for Ferry is a powerful tool that the support team uses to efficiently address user needs. It facilitates real-time issue resolution, seamless payroll management, and secure account access. With advanced features like 24/7 accessibility, automated notifications, and transaction tracking, the portal empowers hospitality teams to streamline operations and enhance employee satisfaction.The Tip Portal empowers hospitality employees to seamlessly manage their tips with flexible, customizable configurations. This innovative tool simplifies tip distribution, enhances transparency, and ensures employees have greater control over their earnings. By streamlining the process, the Tip Portal fosters financial security and trust, setting a new standard for employee-centric payroll solutions in the hospitality industry.
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02
Mobile Application
Developed and launched an innovative mobile app for Ferry, which empowers hospitality employees with seamless access to same-day tip payouts, wages, and financial tools. The app ensures on-the-go convenience, user-friendly navigation, and secure transactions, enhancing employee satisfaction and streamlining payroll processes for the hospitality industry.
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03
Technical Documentation
Developed comprehensive technical documentation for Ferry's payroll platform, which covers system architecture, maintenance protocols, scalability guidelines, and onboarding processes. These guides provide the Ferry team with a clear framework for troubleshooting, implementing future enhancements, and onboarding users and team members efficiently. By ensuring clarity and accessibility, the documentation optimizes operations, minimizes downtime, and supports the platform’s scalability and adaptability within the dynamic hospitality industry.
- 01System architecture
- 02Maintenance protocols
- 03Scalability guidelines
- 04Onboarding processes
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04
Dedicated Teams
Assembled and deployed expert engineering and QA teams that were tailored to Ferry's unique requirements, driving innovation, ensuring robust quality assurance, and adapting to evolving project needs. These dedicated teams played a pivotal role in building key portals, a mobile app, and optimizing workflows, enabling faster performance, cost efficiency, and enhanced customer satisfaction.
Results and Successes: Transformative Outcomes
Our collaboration yielded measurable improvements
Before → after
- Infrastructure costs
- $7,000 / month → −43%
- Mobile app rating
- 2.0 → 4.8
- Customer issue rates
- 60% → 4%
- Team members
- 2 → 10
- Processed over
- $16M
- in tip payments in one month, with $7M in card purchases alone.
- Successfully scaled the product to
- 23,000
- users, with plans for 40,000 by March 2025.
- Database query speeds
- 70%
- Faster system performance
Everyone on their team is incredibly talented, dedicated, and a pleasure to work with, making the process of building and scaling feel effortless and collaborative. If we had to start again from scratch, FlexTroops would be our first call.
A Dedicated Partnership
Flextroops adopted a dedicated team model to ensure seamless integration with Ferry’s internal stakeholders, fostering direct collaboration and enhancing product ownership. This strategic approach was designed to complement Ferry’s small internal team, effectively acting as an extension of their resources.
- 01Direct Access to a Cohesive Team
- 02Scalable Support Without Compromising Quality
- 03Trust, transparency, and efficiency