High impact teams
Hire Troops
Ferry, a leading payroll platform for the hospitality industry, simplifies tip payouts, streamlines payroll, and enhances employee financial security with its innovative, patented technology.
Ferry teamed up with Flextroops to develop key portals, a mobile app, and quality assurance processes, growing the team from 2 to 10 members and optimizing workflows.
The collaboration resulted in a 43% cost reduction, faster system performance, and improved customer satisfaction, setting a new benchmark for payroll innovation.
Fractional CTO
Product Design
Full Stack Development
Support Engineering
DevOps
Quality Assurance
Go-To-Market (GTM) Strategy
Internal Portal
Customer Demos
Customer Onboarding
Major Feature Development
Growth Architecture
Mobile Application
Technical Documentation
Ferry faced significant challenges that impeded growth and efficiency. Their fragmented, insecure legacy codebase created technical bottlenecks, while high infrastructure costs averaging $7,000 per month strained their budget. Frequent product issues resulted in a 60% customer support contact rate, reflecting low satisfaction. Additionally, unstructured engineering processes led to project delays, threatening go-to-market timelines. These obstacles highlighted the urgent need for operational improvements and sustainable solutions.
We approached Ferry’s challenges comprehensively, executing strategic roles that delivered measurable results for operational excellence.
The Admin Portal enhances hospitality operations with centralized user data management, payment tracking, and configuration tools. It features internal and customer-facing versions for managing employee data, payment card and wage activities, tip distributions, payroll settings, and FICA tax monitoring, ensuring accurate payments and reduced costs.
The Customer Portal for Ferry is a powerful tool that the support team uses to efficiently address user needs. It facilitates real-time issue resolution, seamless payroll management, and secure account access. With advanced features like 24/7 accessibility, automated notifications, and transaction tracking, the portal empowers hospitality teams to streamline operations and enhance employee satisfaction.
The Tip Portal empowers hospitality employees to seamlessly manage their tips with flexible, customizable configurations. This innovative tool simplifies tip distribution, enhances transparency, and ensures employees have greater control over their earnings. By streamlining the process, the Tip Portal fosters financial security and trust, setting a new standard for employee-centric payroll solutions in the hospitality industry.
Developed and launched an innovative mobile app for Ferry, which empowers hospitality employees with seamless access to same-day tip payouts, wages, and financial tools. The app ensures on-the-go convenience, user-friendly navigation, and secure transactions, enhancing employee satisfaction and streamlining payroll processes for the hospitality industry.
Developed comprehensive technical documentation for Ferry's payroll platform, which covers system architecture, maintenance protocols, scalability guidelines, and onboarding processes. These guides provide the Ferry team with a clear framework for troubleshooting, implementing future enhancements, and onboarding users and team members efficiently. By ensuring clarity and accessibility, the documentation optimizes operations, minimizes downtime, and supports the platform’s scalability and adaptability within the dynamic hospitality industry.
Assembled and deployed expert engineering and QA teams that were tailored to Ferry's unique requirements, driving innovation, ensuring robust quality assurance, and adapting to evolving project needs. These dedicated teams played a pivotal role in building key portals, a mobile app, and optimizing workflows, enabling faster performance, cost efficiency, and enhanced customer satisfaction.
Our collaboration yielded measurable improvements
Everyone on their team is incredibly talented, dedicated, and a pleasure to work with, making the process of building and scaling feel effortless and collaborative. If we had to start again from scratch, FlexTroops would be our first call.
Trista Kempa | Co-founder
Useferry Inc
We look forward to helping you take your product to the next level with our remote front-end design and development talent. Let’s build something great together.
